At this time, we are only accepting orders from residents that live in the U.S.A. All orders are shipped via carriers selected by our shipping partner, Shippo. The shipping rate to the contiguous 48 U.S. states is a flat $10. Please note that UPS does not deliver to APO/FPO addresses or P.O. boxes.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. Buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

We will gladly exchange an item for online store credit. Before sending the item back, please email diondia@23rdesque.com within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition. We must receive the returned item within 7 days of return authorization.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery.